Question 1

What is Global Minds?

Accepted Answer

Global Minds is a consulting company that builds Atlassian ecosystems aligning strategy, projects and operations across complex global organizations. We architect the systems that connect strategy, governance and delivery, with more than 15 years of international experience in governance, agility and technology management.

Question 2

What makes Global Minds different from a typical Atlassian implementation partner?

Accepted Answer

Every engagement is architecture-led. A senior architect defines the patterns, guides the decisions and ensures coherence, while Jira Admins and delivery consultants execute the configurations and automations. Implementation never arrives without design quality behind it.

Question 3

Which regions and countries does Global Minds serve?

Accepted Answer

We work across more than 20 countries in North America, Europe, Asia and Latin America. Our website and our teams operate in English, Portuguese, French and Spanish.

Question 4

Which organizations has Global Minds worked with?

Accepted Answer

Our experience spans technology leaders including Farfetch, Feedzai, Teya (Stone Group), Euronext, Euroclear, Proximus, Crédito Agrícola and Hypera, as well as OLX Portugal, O2B and uCloud. The range goes from NYSE-listed enterprises to high-growth fintechs.

Question 5

What services does Global Minds offer?

Accepted Answer

Three, all architecture-led. Consulting delivers Atlassian architecture engagements. Supervised staff augmentation allocates pre-evaluated professionals to your team under senior oversight. Recruiting operations maintains a continuous internal talent pipeline that powers both.

Question 6

What is an Atlassian Architecture Assessment?

Accepted Answer

A structured diagnosis of your environment: environment review, risk analysis, a target architecture and a 90-day roadmap. It is the usual entry point when an Atlassian ecosystem has grown faster than its design.

Question 7

What is supervised staff augmentation?

Accepted Answer

Pre-evaluated Atlassian professionals allocated to your team, always operating under architectural supervision by a senior Global Minds architect. This is not generic body-shop staffing: we maintain the specialist community, quality oversight and career development, so you get recurring capacity without single-person dependency.

Question 8

Does Global Minds help migrate from ServiceNow to Jira Service Management?

Accepted Answer

Yes. ServiceNow to JSM migration is one of our solution domains. We map outcomes first, design the target architecture, then migrate by use case rather than chasing feature parity, so the migration does not copy existing complexity or lose capability.

Question 9

Can Global Minds prepare our environment for AI and Atlassian Rovo?

Accepted Answer

Yes. AI initiatives often begin before knowledge, data and processes are structured. We prepare the operational architecture, connect knowledge sources, and create Rovo agents, knowledge automation, triage, playbooks and governance by design.

Question 10

Does Global Minds provide recruitment or direct hiring?

Accepted Answer

Not as a standalone placement service. We run continuous recruiting operations across every profile in scope — Atlassian, project managers, BPM, governance and beyond — but that pipeline exists to guarantee delivery quality and mobilization speed for our consulting and augmentation engagements.

Question 11

Which profiles and roles can Global Minds provide?

Accepted Answer

Jira Administrators at junior, mid and senior level, Jira Architects, Principal Architects, Project Managers and Coordinators, Process Specialists in BPM and ITSM, Governance and Compliance Specialists, AI and Automation Specialists, and Integration Specialists.

Question 12

Does Global Minds work with governance and compliance requirements such as SOX and ISO 27001?

Accepted Answer

Yes. Governance and compliance, including SOX, ISO 27001 and broader GRC, is one of our solution domains. We design proportional governance with workflows, evidence, ownership, reporting and automation, so controls add traceability without slowing execution.

Question 13

What situations do clients typically bring to Global Minds?

Accepted Answer

The most common are an open Jira role that is slow and risky to hire for, a Jira estate that has become fragile at scale, a ServiceNow to JSM migration, AI and Rovo readiness, governance and compliance pressure, and expanding Jira into HR, Finance, Legal or Operations.

Question 14

How do engagements start and how can we get in touch?

Accepted Answer

Most engagements start with a conversation about your current ecosystem, followed by an assessment or an advisory retainer. Use the contact form on our site or write to sales@globalminds.consulting. We typically reply within one business day.

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